10 Examples of Great Airbnb Review Replies (Good & Bad Reviews)

Even the most experienced Airbnb hosts sometimes freeze up when it’s time to respond publicly to a review.
Whether the feedback is glowing or a little tough to read, your public reply can shape how future guests perceive your professionalism. A thoughtful, measured response shows accountability, warmth, and confidence — and it can even help your listing stand out.

This guide shares 10 Airbnb review reply examples — five positive and five challenging — that you can adapt instantly. For a deeper dive into crafting the perfect response, check out our guide on how to respond to a negative Airbnb review.

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💡 Why Your Reply Matters

Your replies aren’t just for the guest who wrote the review — they’re for everyone else deciding whether to book.
Airbnb displays each host response directly under the review, and guests read them to gauge trustworthiness. A clear, kind reply shows that you care about guest experience, even when things didn’t go perfectly.

According to Airbnb’s own help center, hosts can respond to any review within 30 days — and those replies are permanent. That means a single thoughtful comment can protect your reputation for years.

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✅ What Makes a Great Reply

A professional reply usually:

• Thanks the guest by name or reference.
• Acknowledges feedback, positive or negative.
• Avoids emotional language, blame, or defensiveness.
• Offers context if needed — briefly.
• Ends with a friendly forward-looking note (“We hope to host you again”).

Hosts who follow this formula consistently see higher conversion and better review quality over time.

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🌞 5 Examples of Great Replies to Positive Reviews

1. The Short & Sweet Appreciation

“Thank you so much, Emma! We loved hosting you and are glad you enjoyed the forest view. You’re welcome back anytime.”

Why it works: short, warm, and keeps the focus on the guest’s experience.

2. The Helpful Specific Reply

“We really appreciate your kind words about the deck and natural light, James! Future guests often mention how peaceful it is — glad you could enjoy that.”

Adds keyword-rich detail for search visibility (“deck,” “natural light”) and feels personal.

3. The Return-Guest Invitation

“So happy to hear you felt at home, Sam! We’d love to welcome you back next season when the garden’s in full bloom.”

Encourages repeat bookings subtly.

4. The Team Recognition

“Thank you, Lindiwe! Our cleaning team will be thrilled to hear your feedback. We’re so glad you enjoyed your stay.”

Shows professionalism and humanizes the team.

5. The Repeat-Host Energy

“Hosting wonderful guests like you makes what we do so rewarding. Thank you for the thoughtful review!”

A universal positive reply that fits any 5-star note.

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☁️ 5 Examples of Replies to Challenging or Mixed Reviews

6. The Calm Clarifier

“Thank you for sharing this, Alex. We’re sorry the check-in instructions were unclear — we’ve updated them to make arrival smoother for future guests.”

Acknowledges, fixes, and moves on.

7. The Balanced Response

“We’re grateful for your honest feedback, Tania. While the rain made the patio less usable during your stay, we’re glad you still enjoyed the mountain views.”

Accepts the issue without self-blame; highlights positives.

8. The Empathetic Acknowledgement

“We’re truly sorry about the noise from nearby construction, Mark. Unfortunately, it was outside our control, but we understand it impacted your rest and appreciate your patience.”

Shows empathy and context — vital for reputation recovery.

9. The Boundary-Setting Reply

“We appreciate your comments, but we’d like to clarify that the pool area closes at 9 p.m. for safety, as noted in our listing. We’re glad you otherwise enjoyed your stay.”

Factual, not defensive; reinforces house rules calmly.

10. The Professional Closure

“Thank you for taking the time to share feedback. We value every perspective and will continue improving to ensure a five-star experience for future guests.”

Polite, neutral, closes the loop professionally. If a review is not just challenging but violates policy, you should follow our step-by-step guide to removing a review.

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📋 Best-Practice Checklist

✅ Thank the guest (always)
✅ Keep it under 1,000 characters
✅ Never argue publicly
✅ Focus on future guests reading the reply
✅ End with optimism

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🌿 Conclusion

A public reply is your last word — and your best opportunity — to show professionalism.
Whether you’re handling praise or criticism, tone is everything. Using structured examples and best practices keeps your reputation polished, calm, and consistent across every listing.

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FAQ: Replying to Airbnb Reviews

1. How long do I have to reply to an Airbnb review?

You have 30 days from the date the review is posted to write your public response. Once you submit your reply, it is final and cannot be edited.

2. Should I offer a refund or compensation in my public reply?

No. Never discuss financial matters or resolutions in a public reply. It can encourage future guests to complain in search of a payout. Handle all compensation discussions privately through the Airbnb Resolution Center before you post your response.

3. What if a guest is lying or their review is factually incorrect?

Do not use words like "liar" or "false" in your response. Instead, correct the record politely and factually. For example, instead of saying "The guest is lying about check-out time," say "For clarity for future guests, our check-out time is 11 AM as stated in the listing."

4. Can I get a review removed instead of replying?

Yes, if the review violates Airbnb's Content Policy. A reply should only be used for reviews that are fair, even if negative. For reviews that are biased, irrelevant, or contain violations, you should focus on getting them removed.